1- IF THE STATUS OF YOUR ORDER IS (PENDING REVIEW – IN PROGRESS), LOG INTO YOUR ACCOUNT, GO TO ORDERS, SELECT YOUR ORDER NUMBER, AND THEN CLICK THE (CANCEL ORDER) BUTTON. THE ORDER WILL BE CANCELED IMMEDIATELY.
2- IF THE STATUS OF YOUR ORDER IS (EXECUTED), YOU MUST CONTACT CUSTOMER SERVICE DIRECTLY TO CANCEL YOUR ORDER BEFORE SHIPPING.
3- IF YOUR ORDER STATUS IS (SHIPPED – OUT FOR DELIVERY), THE ORDER CANNOT BE CANCELED BECAUSE IT HAS BEEN HANDED OVER TO THE SHIPPING COMPANY.
- IN CASE OF ORDER CANCELLATION AFTER THE DELIVERY AND ISSUANCE OF THE SHIPMENT TO THE DELIVERY COMPANY, THE SHIPPING AND DELIVERY FEES ANNOUNCED ON THE INVOICE WILL BE DEDUCTED FROM THE TOTAL INVOICE AMOUNT, AND THE AMOUNTS WILL BE REFUNDED THROUGH THE PAYMENT GATEWAY TO YOUR BANK ACCOUNT USED FOR THE PAYMENT PROCESS, WITHIN A MAXIMUM PERIOD OF 14 WORKING DAYS. (TAKING INTO ACCOUNT THE ADMINISTRATIVE FEES OF THE TAMARA PAYMENT GATEWAY MENTIONED BELOW)
- IN THE EVENT OF ORDER CANCELLATION BEFORE THE DELIVERY AND ISSUANCE OF THE SHIPMENT TO THE DELIVERY COMPANY, THE TOTAL INVOICE AMOUNT WILL BE REFUNDED THROUGH THE PAYMENT GATEWAY TO YOUR BANK ACCOUNT USED FOR THE PAYMENT PROCESS, WITHIN A MAXIMUM PERIOD OF 14 WORKING DAYS (TAKING INTO ACCOUNT THE ADMINISTRATIVE FEES OF THE TAMARA PAYMENT GATEWAY AND OTHER PAYMENT GATEWAYS MENTIONED BELOW).
- IN THE CASE OF PAYMENT THROUGH TAMARA, THE ADMINISTRATIVE FEES FOR THE TAMARA SERVICE WILL BE DEDUCTED FROM THE REFUNDED AMOUNT AS FOLLOWS: (7.5%) OF THE INVOICE VALUE + 1.5 RIYALS + 15% VAT ON THE ADMINISTRATIVE FEES.
- IN THE CASE OF PAYMENT THROUGH A CREDIT CARD, A DEDUCTION FROM THE REFUNDED AMOUNT WILL BE APPLIED FOR ADMINISTRATIVE FEES AS FOLLOWS: (2.2%) OF THE INVOICE VALUE + 1 RIYAL + 15% VAT ON THE ADMINISTRATIVE FEES.
- IN THE CASE OF PAYMENT THROUGH A MADA CARD, AN ADMINISTRATIVE FEE WILL BE DEDUCTED FROM THE REFUNDED AMOUNT AS FOLLOWS: (1%) OF THE INVOICE VALUE + 1 RIYAL + 15% VAT ON THE ADMINISTRATIVE FEES.
